modified shelter operations:

The Inland Valley Humane Society & S.P.C.A will always be here for the homeless, abandoned and neglected animals. Please see our modified operations below for information on each of our departments and the services we are offering. And be sure to check out our website and social media to keep up-to-date on IVHS’ operational adjustments.

Modified Customer Service Hours

By phone, online, mail or in-person (by appointment only)

Monday – Saturday: 8:00 AM – 5:00 PM                                                                                                                               

(909) 623 – 9777                                                                                                                                                                               

Safety measures for Licensing Appointments: 

  • Modified hours of operation (8 AM – 5 PM, Monday – Saturday).
  • Visitors must wait in their vehicle at the time of their appointment until called to come to the door by a Customer Service Representative.
  • No more than 2 people meeting a Customer Service Representative per appointment.
  • All visitors must wear a mask.

Thank you so much to those who have already opened their homes to a pet in need. Your compassion and kindness is truly appreciated.

Adoptions will now be conducted by APPOINTMENT ONLY. 

If you would like to adopt one of our available pets you can get in touch with an Adoption Counselor by clicking here to fill out an application after viewing the pets in our care. You must list the Control Numbers of the pet(s) you are interested in on the application. Our staff will then reach out to you to make an appointment and with details on how to proceed with the adoption process.Our staff is continuing the transportation of adopted animals to anyone in need as a safety precaution (ex. for seniors needing to continue socially distancing, those with pre-existing health conditions, etc.) in a 30-mile radius of our shelter only.

Lost Pets

If you have lost your pet and believe your animal is at our shelter after viewing our online pet web-page, please contact contact us. If you find an animal with identification, please try to return the animal to its owner before contacting IVHS. You can post an ad for a lost or found pet on our website here: Lost & Found Pets

** Please be sure that there is space in your voicemail box in case you are unable to take our call, so that we may provide you with information on how to reunite with your pet.**

Stray Animals

We understand that sometimes Good Samaritans come across helpless animals and rescue them to then bring to our shelter. However, right now we ask that you try and find the owner of the animal first either by calling the number on the pet’s tag or posting flyers around the area you found the animal and on social media. If the owner has not been found, we hope you can foster the animal temporarily until we resume normal operations. If neither option is possible, please contact us at 909-623-9777 ext. 602.


Licenses can be processed in-person (by appointment-only), online, over the phone by calling 909-623-9777 during our adjusted operating hours (8:00 AM – 5:00 PM), or by mail to to Attn: Customer Service, 500 Humane Way, Pomona, CA 91766. Licensing appointments can be made here: Make a Licensing Appointment.

Veterinary Care

We are offering curbside veterinary appointments for animals fostered or adopted from our shelter only. Appointments can be made by contacting our Veterinary Services Department with the number provided on your pet’s foster/adoption paperwork.

We are also offering vaccination clinics and spay/neuter by appointment only to residents residing in one of our service cities.
Visit our Vaccine Appointment Request Form to request a vaccine appointment and learn more about appointment requirements here.
Visit our Spay/Neuter Appointment Request Form to request a spay/neuter appointment and learn more about appointment requirements here.

Animal Safety

Our officers will continue to prioritize the welfare of animals in our community.

  • Humane Investigations: Officers will continue to respond to calls about animal cruelty and abuse.
  • Animal Control: Officers will continue to respond to calls about injured, aggressive or deceased animals in the public right of way.
  • Wildlife Rescue: We will continue to care for injured wildlife and perform emergency rescues as needed. Wildlife that has been trapped needs to be released immediately. If the animal is injured, please contact us at 909-623-9777 ext. 602.

We understand that not everyone is able to open their homes to adopt an animal, but you can still help by making a donation. Please consider donating to help us continue our life-saving work as our shelter is their “home away from home”.

Program and service changes

Due to the State’s Orders and to comply with recommended public health protocols, we have temporarily changed and/or suspended some of our programs to minimize person to person contact:

Temporarily Suspended:
  • Volunteers: We are requiring all volunteers to stay home and save lives during this time.
  • Stray Cats: We ask that you refrain from trapping stray cats at this time. If a cat or animal has already been trapped, please release it. If the cat has been trapped and is injured, please contact our Emergency line at 909-594-9858.
Modified Programs
  • Owner Surrenders: While under orders to ‘Stay-at-Home’, we ask that you please keep your pet with you. We are working with the public to offer options for help to those during this difficult time.

According to the Centers for Disease Control and the World Health Organization, there is no evidence that companion animals such as cats and dogs can spread the virus that causes COVID-19.

Thank you for your support and we will continue helping the vulnerable animals of our community.