we HAVE ADJUSTED some of OUR SHELTER OPERATIONS
Customer Service and Licensing Hours
*Effective Tuesday, January 10th, 2022
Monday – Saturday: 8:30 AM – 5:30 PM
Effective Tuesday, January 10th, 2022, our Customer Service will be open from 8:30 AM to 5:30 PM, Monday – Saturday. Licenses can still be processed in-person, online, over the phone by calling 909-623-9777, or by mail to Attn: Customer Service, 500 Humane Way, Pomona, CA 91766.
Adoptions will now be conducted on a hybrid adoption system. If you would like to adopt one of our available pets, you may now do so in-person.
The Customer Care Department has transitioned to a new queue program for adoptions to prevent guests from having to wait in line for adoption walk throughs.
The program, called WaitWhile, will allow guests to add themselves to a virtual waiting list and the guest will receive a text message to return to the shelter when it is their turn.
Monday – Saturday: 10:30 A.M. – 4:00 P.M.
Queue begins at 9:30 A.M.
Monday – Saturday: 10:00 A.M. – 5:30 P.M.
Our kennels are now open for in-person visiting. However, visiting hours will vary based on the reason for your visit. Anyone looking to walk through our kennels must be escorted by a member of staff.
If you find an animal with identification, please try to return the animal to its owner before contacting IVHS. We encourage you to utilize all available resources for reuniting the animal with its owner. Some valuable methods include creating flyers for your neighborhood, posting on the Nextdoor app/site or sharing the animal’s information on your social media.
If you are looking for your lost pet, we ask that you check-in with our Font Office. A staff member will then escort you through the kennels to look for your pet. Please be sure to bring your I.D., a clear photo of your pet, and any health records you have for your pet.
Monday – Saturday: 8:30 AM – 5:30 PM
We understand that sometimes Good Samaritans come across helpless animals and rescue them to then bring to our shelter. However, right now we ask that you try and find the owner of the animal first either by calling the number on the pet’s tag or posting flyers around the area in which you found the animal. Social media is also a valuable tool to utilize. If the owner has not been found, and you are unable to foster the animal, you may bring the animal to the shelter.
Appointments can be made by contacting our Veterinary Services Department with the number provided on your pet’s foster/adoption paperwork.
We are also offering vaccination clinics and spay/neuter by appointment only to residents residing in one of our service cities.
Visit our Vaccine Appointment Request Form to request a vaccine appointment and learn more about appointment requirements here.
Visit our Spay/Neuter Appointment Request Form to request a spay/neuter appointment and learn more about appointment requirements here.
Our officers will continue to prioritize the welfare of animals in our community.
- Dispatcher: Monday – Saturday: 8:30 A.M. – 5:30 P.M. AFTER HOURS DISPATCH FOR EMERGENCIES ONLY: 909- 594-9858
- Humane Investigations: Officers will continue to respond to calls about animal cruelty and abuse.
- Animal Control: Officers will continue to respond to calls about injured, aggressive or deceased animals in the public right of way.
- Wildlife Rescue: We will continue to care for injured wildlife and perform emergency rescues as needed. Wildlife that has been trapped needs to be released immediately. If the animal is injured, please contact us at 909-623-9777 ext. 602.
We understand that not everyone is able to open their homes to adopt an animal, but you can still help by making a donation. Please consider donating to help us continue our life-saving work as our shelter is their “home away from home”.