Hours and Fees

we HAVE ADJUSTED some of OUR SHELTER OPERATIONS

 

Customer Service and Licensing Hours

Monday – Saturday: 8:00 AM – 5:30 PM, Wednesday: 8:00 AM – 7:00 PM         

Our Customer Service will be open from 8:00 AM to 5:30 PM, Monday – Saturday, with extended hours on Wednesday from 8:00 AM to 7:00 PM to assist with any licensing or animal redemption needs. Licenses can still be processed online, over the phone by calling 909-623-9777, or by mail to Attn: Customer Service, 500 Humane Way, Pomona, CA 91766.

Adoption Hours

 

Adoptions will now be conducted on a hybrid adoption system. If you would like to adopt one of our available pets, you may now do so in-person. You can make an appointment here.  Appointments DO NOT guarantee that you will adopt a specific animal. The status of animals is continuously changing. Morning appointments are for potential adopters that are interested in an animal that has already been cleared and marked as an available animal. Please indicate the corresponding animal ID for the available animal via the intake questionnaire on the appointment request.

If you are unable to make an appointment, please come down during our kennel hours to walk through the kennels to via available animals.

Adoption Appointment Hours

Monday – Saturday: 9:00 AM – 12:00 PM 

Note: Appointments are released a week in advance. Appointments cannot be scheduled more than a week in advance.

Schedule Appointment

 

Adoption Walk Through Hours

Monday – Saturday: 1:30 PM – 3:30 PM 

Wednesday: 3:30 PM – 5:30 PM 

We are also still offering “Foster to Hold” arrangements for those looking to open their home to a furry friend on a temporary basis. Only a limited number of docent led visitors will be allowed through the kennels at one time. If you are looking to adopt, we ask that you line up at our Adoptions Gate.

We want to extend a sincere ‘thank you’ to those who have already opened their homes to a pet in need. Your compassion and kindness is truly appreciated.

Kennel Hours

Monday – Saturday: 10:00 AM – 5:30 PM, Wednesday: 10:00 AM – 7:00 PM 

Our kennels are now open for in-person visiting. However, visiting hours will vary based on the reason for your visit. Anyone looking to walk through our kennels must be escorted by a member of staff.

Lost Pets

If you find an animal with identification, please try to return the animal to its owner before contacting IVHS. We encourage you to utilize all available resources for reuniting the animal with its owner. Some valuable methods include creating flyers for your neighborhood, posting on the Nextdoor app/site or sharing the animal’s information on your social media.

If you are looking for your lost pet, we ask that you check-in with our Font Office. A staff member will then escort you through the kennels to look for your pet. Please be sure to bring your I.D., a clear photo of your pet, and any health records you have for your pet.

Stray Animals

Monday – Saturday: 8:00 AM – 5:30 PM, Wednesday: 8:00 AM – 7:00 PM   

We understand that sometimes Good Samaritans come across helpless animals and rescue them to then bring to our shelter. However, right now we ask that you try and find the owner of the animal first either by calling the number on the pet’s tag or posting flyers around the area in which you found the animal. Social media is also a valuable tool to utilize. If the owner has not been found, and you are unable to foster the animal, you may bring the animal to the shelter.

Veterinary Care

We are offering curbside veterinary appointments for animals fostered or adopted from our shelter only. Appointments can be made by contacting our Veterinary Services Department with the number provided on your pet’s foster/adoption paperwork.

We are also offering vaccination clinics and spay/neuter by appointment only to residents residing in one of our service cities.
Visit our Vaccine Appointment Request Form to request a vaccine appointment and learn more about appointment requirements here.
Visit our Spay/Neuter Appointment Request Form to request a spay/neuter appointment and learn more about appointment requirements here.

Animal Safety

Our officers will continue to prioritize the welfare of animals in our community.

  • Dispatcher: Monday – Saturday: 8:00 A.M. – 5:00 P.M. AFTER HOURS DISPATCH FOR EMERGENCIES ONLY: 909- 594-9858
  • Humane Investigations: Officers will continue to respond to calls about animal cruelty and abuse.
  • Animal Control: Officers will continue to respond to calls about injured, aggressive or deceased animals in the public right of way.
  • Wildlife Rescue: We will continue to care for injured wildlife and perform emergency rescues as needed. Wildlife that has been trapped needs to be released immediately. If the animal is injured, please contact us at 909-623-9777 ext. 602.
Donations

We understand that not everyone is able to open their homes to adopt an animal, but you can still help by making a donation. Please consider donating to help us continue our life-saving work as our shelter is their “home away from home”.

The Inland Valley Humane Society & S.P.C.A will always be here for the homeless, abandoned and neglected animals, while ensuring health and safety protocols are met by all staff and shelter visitors.